1. Personal Information Collection Items and Collection Methods

1.1 Collection Items 

• Required Collection Items: Name, address, phone number, email address, login ID, password, payment information (card number, etc.), order history 
• Optional Collection Items: Date of birth, gender, areas of interest, and other information for marketing purposes 

 1.2 Collection Methods

• Homepage and Wholesale Shopping Mall: Collected through membership registration, product ordering, customer consultation, event participation, etc.
• Automatic Collection**: Information automatically generated during service use (cookies, access logs, IP addresses, etc.)

2. Purpose of Personal Information

Use The Company uses the collected personal information for the following purposes.

• Service provision: Product sales and delivery, service provision and maintenance, customer support
• Member management: Identity verification, prevention of fraudulent use, prevention of unauthorized use, maintenance of membership qualifications for membership service use
• Marketing and advertising: Provision of event information and participation opportunities, provision of advertising information, provision of customized services
• Statistical analysis: Statistical analysis of service use, development of new services, and improvement of existing services

3. Retention and use period of personal information

In principle, the company destroys the relevant information without delay after the purpose of collecting and using personal information has been achieved. However, there are exceptions in cases where it must be kept for a certain period of time according to relevant laws.

• Membership information: Until membership withdrawal
• Order and payment information: 5 years (Consumer Protection in E-commerce, etc. Act)
• Records of contract or subscription withdrawal: 5 years (Consumer Protection in E-commerce, etc. Act)
• Records of consumer complaints or dispute resolution: 3 years (Consumer Protection in E-commerce, etc. Act)

4. Provision of personal information to third parties

In principle, the company does not provide customers' personal information to third parties. However, the following cases are exceptions.

• When the customer has given prior consent 
• When there is a request from an investigative agency in accordance with the procedures and methods stipulated by law or for investigative purposes

5. Entrustment of personal information processing

The company may entrust some of the work necessary to provide services to an external company. When entrusting, the company will stipulate and manage the necessary matters to ensure that personal information is safely processed in accordance with the Personal Information Protection Act.

• Consignment target work: Product delivery, payment processing, identity verification, event operation, etc.
• Consignment company: Delivery company, payment agency, identity verification agency, etc.

6. Measures to ensure the safety of personal information

The company is taking the following technical, administrative, and physical measures to protect personal information.

• Technical measures: Encryption of personal information, installation of security programs, storage of access records, and prevention of forgery and falsification
• Administrative measures: Establishment and implementation of an internal management plan for personal information protection, employee training 
• Physical measures: Access control to the location where personal information is stored, use of locking devices for documents and auxiliary storage media

7. Customer rights and obligations

Customers can view or modify their personal information at any time, and can refuse the processing of their personal information by withdrawing their membership. In addition, they can file an objection if they believe that their personal information is being processed inaccurately.

• View and modify personal information: My Page > Personal Information Management
• Withdraw membership: My Page > Withdraw membership

8. Personal Information Protection Manager and Inquiries

The company has appointed a personal information protection manager as follows to protect customers' personal information and handle complaints related to personal information. 

• Personal Information Protection Manager: Hong Gil-dong
• Phone: +8231-994-3572 , +82-10-3287-3175 -
• Email: Tulgigs@koreaemarket.com

9. Other

This personal information processing policy may be changed according to laws, policies, or internal company policies, and in the event of a change, it will be announced through the website. Customers are obligated to check the changed personal information processing policy.

• Personal Information Processing Policy Announcement Date: August 12, 2024
• Personal Information Processing Policy Implementation Date: August 12, 2024