1. Introduction

These service terms (hereinafter referred to as the "Terms") apply to all services provided by TULGIGS Wholesale Mall & Manufacturer (hereinafter referred to as the "Company"). You may use the service only if you agree to these Terms.

2. Service Use

2.1 Membership Registration

• Membership registration is required to use the service. The information provided during membership registration must be accurate and up-to-date.
• The Company may reject or cancel a member's membership as necessary.

2.2 Account Management -

• Members must safely manage their account information. Members are responsible for all liability resulting from account information leaks. 
• The Company may suspend or delete a member's account if the member's account is used illegally.

3. Product Order and Payment

3.1 Order

• Members can order various products through the Wholesale Mall. All orders must be approved by the Company to be valid.
• If there is an error in the order information, you must immediately contact the customer service team to correct it.

3.2 Payment

• The company provides various payment methods. All payments are processed safely.
• Orders are confirmed after payment, and cancellation or refund may be limited after payment is completed.

4. Delivery and Delivery

4.1 Delivery

• Products are delivered within 7-21 days after order confirmation. Delivery times may vary depending on the region and circumstances.
• The company promises to resolve any delays or problems in delivery as quickly as possible.

4.2 Delivery 

• Members are responsible for receiving the ordered products. Any problems caused by incorrect delivery information are the member's responsibility.

5. Returns and Exchanges 

5.1 Returns

• Returns can be requested within 7 days of receiving the product. The product must be in its original condition when returned. 
• The customer is responsible for the return shipping fee.

5.2 Exchanges

• If there is a defect in the product, an exchange request is possible. The company will quickly proceed with the exchange process. 
• The company will pay the shipping fee for exchanging defective products.

6. Quality Assurance 

• The company guarantees the quality of all products. If there is a defect in the product, we will refund or exchange it.
• The quality warranty period is 1 year after receiving the product. For more information about the quality warranty, please contact the customer service team.

7. Privacy Protection

• The company safely protects the personal information of members and processes it in accordance with the privacy policy. 
• For more information, please refer to [Privacy Policy] (link).

8. Restrictions and Suspension of Use 

• If a member violates these Terms and Conditions, the company may restrict or suspend the use of the service without prior notice.
• Objections to the restriction or suspension of the use of the service can be filed through the customer service team.

9. Legal Notice

• These Terms and Conditions are interpreted and applied in accordance with the laws of the Republic of Korea.
• Matters not specified in these Terms and Conditions shall be governed by relevant laws and customs.

10. Customer Service

• Phone: +8231-994-3572   /  +82-10-3287-3175
• Email: Tulgigs@koreaemarket.com

These terms and conditions are effective from August 1, 2022.

TULGIGS Wholesale & Manufacturer

Address: 708ho,GIFC Office Dong, 240, Kintex-ro, Ilsanseo-gu, Goyang-si, Gyeonggi-do, 10391
Republic of Korea

We will do our best to be TULGIGS for your satisfaction. Thank you.